‎

RETURNS & REFUNDS

30-Day Returns.

We want you to love your CoffeeOnTheGo Portable Espresso Maker. If something isn't right, you can return it within 30 days of delivery for a refund or exchange, as outlined below.

1. 30-Day Return Window

You have 30 days from the date of delivery to request a return. To be eligible, your item must be unused, in its original condition, and in its original packaging with all accessories included.

30 DAYS

Return Window

Starts from the day your order is delivered, not the day it's ordered.

UNUSED

Product Condition

Item must be unused, undamaged, and in its original packaging.

EMAIL FIRST

Approval Required

Contact us before sending anything back so we can approve your return.

REFUND

Payment Method

Approved refunds are issued back to your original payment method.

2. How To Start A Return

Getting a return sorted is simple. Follow the steps below and our team will guide you through the rest.

01

Email Us

Send your order number and reason for return to coffeeonthego@gmail.com.

02

Get Approval

We'll confirm your return is eligible and send you the return instructions.

03

Send It Back

Pack the item in its original packaging and ship it to the provided address.

04

Get Refunded

Once inspected and approved, your refund is processed within a few business days.

Important: Returns must be approved via email before being sent back. Items must be unused, undamaged, and returned in their original packaging within the 30-day window to qualify for inspection and refund. Returns sent without prior approval may be delayed or refused.

3. What's Not Covered

The following are not eligible for a return or refund:

  • Items used, damaged, or missing original packaging or accessories
  • Products returned after the 30-day window has passed
  • Returns sent without prior email approval
  • Damage caused by misuse, modification, or improper handling

4. Refund Processing

Once we receive and inspect your returned item, we'll notify you of the approval status. Approved refunds are processed automatically to your original method of payment within 5–10 business days.

5. Exchanges

If your Portable Espresso Maker arrived faulty or damaged, contact us within the 30-day window and we'll arrange a replacement at no extra cost, once your return has been approved.

6. Shipping Costs

Return shipping costs are the customer's responsibility unless the item arrived faulty, damaged, or incorrect. In those cases, we'll cover the cost of return shipping.

Do I need approval before returning an item?
Yes. Please email coffeeonthego@gmail.com with your order number before sending anything back, so we can confirm eligibility and provide return instructions.
When does the 30-day period start?
The 30-day return window begins on the date your order is delivered, not the date it was placed.
How long does a refund take?
Once your returned item is received and inspected, approved refunds are processed to your original payment method within 5–10 business days.
What if my item arrived damaged or faulty?
Contact us within the 30-day window with photos of the issue. We'll arrange a replacement or refund and cover the return shipping cost.

If you have any questions about our Returns & Refunds policy, please contact us at coffeeonthego@gmail.com.