Easy Returns.
CoffeeOnTheGo ("we," "us," "our") wants you to be fully satisfied with your Portable Espresso Maker. This policy explains exactly how returns, exchanges, cancellations, and refunds work, how long each step takes, and who to contact if anything goes wrong with your order.
Effective date: [Month DD, YYYY] · Last updated: [Month DD, YYYY]30-Day Return Window
You may request a return within 30 calendar days of the delivery date shown in your shipping confirmation email.
Original Packaging & Condition
Items must be unused, undamaged, and returned in their original packaging with all accessories, cables, and manuals included.
Refund Method & Timing
Approved refunds are issued to your original payment method within 5–7 business days of us receiving and inspecting the returned item.
Return Shipping
Customers are responsible for return shipping costs, unless the item arrived damaged, defective, or incorrect, in which case we cover it.
Damaged or Defective Items
Contact us within 48 hours of delivery with photos of the issue and we'll arrange a free replacement or full refund.
Request Approval First
Email us to receive a return authorization and shipping instructions before sending any item back.
Return Eligibility
What Can Be Returned
To qualify for a return, your CoffeeOnTheGo Portable Espresso Maker must be unused, in its original condition, and in its original packaging, with proof of purchase (order number or receipt).
Items showing signs of use, wear, water contact with electrical components, missing parts, or damage caused after delivery are not eligible for a refund, though they may qualify for our limited warranty repair process — contact us to check.
Non-Returnable Items
The following are not eligible for return or refund, except where required by law or where the item is defective:
- Products marked "Final Sale" or purchased with a clearance discount
- Gift cards and promotional credits
- Replacement filters, seals, or accessories once opened or used
- Items returned more than 30 days after delivery
How Returns Work
Email us first
Send your order number and reason for return to info@coffeeonthego.co.za within 30 days of delivery. Do not ship items back without approval — unauthorized returns may be refused or delayed.
Get your return authorization
We'll reply within 2 business days with a return authorization number and the address to ship your item to.
Pack and ship the item
Pack the product securely in its original packaging and include your return authorization number. We recommend a trackable shipping method — we are not responsible for items lost in transit back to us.
Inspection
Once received, we inspect the item within 3 business days to confirm it meets return conditions.
Refund or exchange issued
If approved, we process your refund to the original payment method within 5–7 business days, or ship your exchange item, whichever you requested.
Cancellations
Before Your Order Ships
You may cancel your order for a full refund at any time before it ships. Email us as soon as possible — if the order has already entered fulfillment, we may not be able to stop it, in which case you can use our standard return process instead once it arrives.
Exchanges
Swapping for a Different Item
If you'd prefer an exchange rather than a refund — for example, a different color or a replacement unit — let us know when you request your return. Exchanges follow the same eligibility rules and timeline as refunds above, and any price difference will be charged or refunded accordingly.
Can I return a used product?
How do I start a return?
Who pays for return shipping?
How long does a refund take?
What if my item arrived damaged or defective?
Can I cancel my order?
Contact Us
[Your Registered Business/Legal Entity Name]
[Your Business Phone Number]
[Street Address, City, State/Province, ZIP/Postal Code, Country]
[e.g., Monday–Friday, 9am–5pm EST] · We reply to all emails within 1–2 business days.
Return requests acknowledged within 2 business days of your email.
This Returns & Refunds Policy is part of our Terms of Service and applies to all purchases made through [yourwebsite.com]. We reserve the right to update this policy at any time; changes will be posted on this page with a revised "last updated" date. Continued use of our site after changes are posted constitutes acceptance of the updated policy.