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1. Who We Are

CoffeeOnTheGo (trading name, unregistered sole proprietorship) operates an online store selling portable espresso makers and related accessories, delivering to customers across South Africa. We operate from Cape Town, South Africa.

Throughout these Terms, "we," "us," and "our" refer to CoffeeOnTheGo, and "you" and "your" refer to any person who accesses our website or places an order with us.

2. Definitions

• "Website" means coffeeonthego.co.za and any subdomains or successor sites we operate.
• "Order" means a request to purchase products submitted by you through our Website and accepted by us.
• "Products" means the portable espresso makers and accessories offered for sale on our Website.
• "Content" means all text, images, graphics, logos, and other material published on our Website.

3. Eligibility & Accounts

You must be at least 18 years old, or the age of majority in your jurisdiction, and have the legal capacity to enter into a binding contract to place an order with us. By placing an order, you confirm that you meet this requirement.

If you create an account with us, you are responsible for maintaining the confidentiality of your login details and for all activity that occurs under your account. Notify us immediately if you suspect unauthorized use of your account.

4. Products & Pricing

All prices are listed in South African Rand (ZAR) and are inclusive of VAT where applicable, unless stated otherwise. We make reasonable efforts to ensure product descriptions, images, and prices are accurate, but errors may occasionally occur.

If we discover a pricing or listing error after you've placed an order, we will contact you before processing the order and give you the option to confirm at the correct price or cancel for a full refund. We are not obligated to honor an incorrect price caused by a technical or clerical error.

5. Orders & Payments

All orders must be paid in full at checkout before dispatch. Payments are processed through a secure, PCI-DSS compliant third-party payment gateway; we do not store your full card details on our servers.

We reserve the right to refuse, cancel, or limit any order at our discretion, including where we suspect fraudulent activity, suspected reseller/bulk purchasing intended for resale, or a pricing or stock error. If we cancel an order after payment has been taken, you will receive a full refund within 5–7 business days.

6. Shipping & Delivery

We deliver within South Africa only. Orders are processed within 1–3 business days, and delivery typically takes 10–15 business days depending on your location, courier availability, and stock levels. A tracking number is emailed to you once your order has shipped.

Risk in the product passes to you once it is delivered to the address provided at checkout. Please ensure your delivery details are accurate — we are not responsible for delays or non-delivery caused by an incorrect address supplied by you.

7. Returns, Refunds & Cancellations

We only accept returns for products that are unused, undamaged, and in their original packaging, requested within 30 calendar days of delivery. Approved refunds are issued to your original payment method within 5–7 business days of us receiving and inspecting the returned item.

If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery and we will arrange a free replacement or full refund, including any shipping costs. You may also cancel an order for a full refund at any time before it has shipped.

8. Warranty & Product Use

Our Products are intended for personal, household use only and are not intended for commercial or industrial use unless otherwise stated. Each unit is covered by a manufacturer warranty against defects for [X months] from the date of purchase, in addition to any rights you have under the Consumer Protection Act 68 of 2008.

Misuse, unauthorized modification, water damage beyond normal use, or damage caused by using non-recommended accessories or capsules may void warranty coverage and refund eligibility. Always follow the included care and usage instructions.

9. Acceptable Use of Our Website

You agree not to use our Website in any way that is unlawful, fraudulent, or harmful, including attempting to gain unauthorized access to our systems, interfering with the Website's operation, scraping or copying Content for commercial use without permission, or submitting false or misleading information when placing an order.

We may suspend or terminate your access to the Website, without notice, if we reasonably believe you have violated these Terms.

10. Intellectual Property

All Content on our Website, including our name, logo, product photography, and written descriptions, is owned by or licensed to CoffeeOnTheGo and is protected by copyright and trademark law. You may not reproduce, distribute, or use any Content for commercial purposes without our prior written consent.

11. Third-Party Links & Services

Our Website may contain links to third-party websites or rely on third-party services (such as our payment gateway and couriers) that we do not control. We are not responsible for the content, policies, or practices of any third-party site or service, and your use of them is at your own risk and subject to their own terms.

12. Limitation of Liability

To the maximum extent permitted by law, CoffeeOnTheGo is not liable for any indirect, incidental, or consequential damages arising from your use of our Website or Products, including loss of data, loss of enjoyment, or delays caused by couriers or events outside our reasonable control.

Nothing in these Terms excludes or limits liability that cannot be excluded under South African law, including liability under the Consumer Protection Act for defective or unsafe goods.

13. Indemnity

You agree to indemnify and hold CoffeeOnTheGo harmless from any claim, loss, or damage arising from your misuse of our Website or Products, or your breach of these Terms.

14. Privacy & Data Protection

We respect your privacy. Personal information you provide — such as your name, contact details, and delivery address — is collected and processed solely to fulfil your order, provide customer support, and improve your experience with us. We do not sell your personal information to third parties.

We process your information in accordance with South Africa's Protection of Personal Information Act 4 of 2013 (POPIA). For more detail on what we collect, why, and how you can exercise your rights over your data, please see our Privacy Policy.

15. Force Majeure

We are not liable for any failure or delay in performing our obligations where that failure or delay results from circumstances beyond our reasonable control, including natural disasters, load shedding, courier or supply chain disruptions, strikes, or government action.

16. Governing Law & Disputes

These Terms are governed by the laws of the Republic of South Africa, including the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002. Any dispute arising from these Terms or your use of our Website will first be addressed by contacting us directly to seek a resolution before either party pursues formal legal action, and will be subject to the jurisdiction of the South African courts.

17. General Provisions

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right. These Terms, together with our Returns & Refunds Policy and Privacy Policy, constitute the entire agreement between you and CoffeeOnTheGo regarding your use of our Website and purchase of Products.

18. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, legal requirements, or services. Changes will be posted on this page with a revised "last updated" date. Your continued use of our Website after changes are posted constitutes acceptance of the updated Terms.

19. Contact Us

If you have any questions about these Terms & Conditions, please get in touch: